Terms and Conditions of the RegCare Online Store

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1. These terms and conditions (hereinafter "Terms and Conditions") define the rules and conditions for using the RegCare online store, operating at the website address https://regcare.eu.
2. The owner of the Store is Chitomed P.S.A. with its registered office at: DĄBROWSKIEGO, 77/A, 60-529 Poznań, entered into the register of entrepreneurs of the National Court Register under KRS number: 0001152507, NIP: 7812083505, REGON: 540799054 (hereinafter "Seller").
3. The Seller's contact details are as follows:
   
   Contact address: ul. J.H.Dąbrowskiego 77/A, 60-529 Poznań
   E-mail address: office@chitomed.com
   Phone number: 784044044 (customer phone service hours – in the Contact tab).
   Contact point for communication with authorities of EU Member States, the European Commission, the Digital Services Board: office@chitomed.com. Communication may be conducted in Polish.

1. In order to use the Store, it is necessary to have:
   1. a computer or another device with an internet browser;
   2. access to the Internet network;
   3. an active e-mail address.

1. The administrator of the Store customers' personal data is the Seller.
2. All information regarding the processing of customers' personal data, as well as other persons using the Store's website, can be read in the Privacy Policy .

1. The Store allows the purchase of goods (hereinafter "Goods"), displayed on the Store's website, in two modes:
   1. without registration;
   2. with setting up an account in the Store.
   In both cases, in order to place an order, you must select the Goods in the Store, add them to the "Cart" using the appropriate button, and continue the order placement procedure by selecting the appropriate options (delivery and payment method).
2. Product information in the Store, i.e., descriptions and prices, constitutes an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the provisions of the Terms and Conditions.
3. The condition for placing an order is filling in all required data in the order form necessary to perform the contract and optionally (at the customer's request) also data to generate a VAT invoice.
4. If the customer decides to set up an account in the Store (hereinafter "Account"), registration is one-time, and the e-mail address and the password chosen by the customer are the basis for subsequent logins. Details of the provision of the digital service of maintaining an Account by the Seller are available below in the Account Terms and Conditions. The Store also allows logging into the Account via social media and/or a user account in the Google system. After logging into the Account, the customer has access to their order history, and for subsequent orders, they do not need to fill in the order form with their personal data again.
5. The customer may resign from having an account at any time without incurring any costs. For this purpose, the resignation should be sent to the e-mail address: office@chitomed.com.
6. Confirmation of the order by the customer with the button "I buy and pay" (or another with an identical wording) means:
   1. submitting an offer to the Seller to purchase Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions,
   2. accepting the obligation to pay the price of the Goods and the costs of their delivery.
7. The conclusion of the sales contract (hereinafter "Contract") takes place when the order is accepted for processing by the Seller (acceptance of the customer's offer), about which the Seller informs via an e-mail confirming the acceptance of the order for processing.
8. In the event of the impossibility of processing the order for the Goods (in whole or in part), the Seller will inform the customer about it - the Contract is then not concluded. The Seller will simultaneously inform the customer about the existing possibilities of another way of processing the order, e.g., partial processing of the order or waiting for the Seller to replenish stock levels. If the order was previously paid for by the customer and cannot be processed, the Seller immediately refunds the payments made by the customer (proportionally to the scope of the order cancellation). ;
9. The Seller provides the customer with confirmation of the conclusion of the Contract on a durable medium at the latest at the time of delivery of the Goods
10. The Store is not responsible for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete / incorrect delivery address or failing to provide other data necessary to process the order.
11. The Seller reserves the right to suspend the processing of an order in a situation where the customer provided false data or when these data raise reasonable doubts as to their correctness. In such a case, the Seller (if possible) will attempt to contact the customer in order to verify the truthfulness of the data provided.

1. Prices of Goods are given in the Polish Zloty (PLN) currency and as a gross amount, i.e., including VAT.
2. The cost of delivery of Goods is given separately in the Store's cart, depending on the delivery method chosen by the customer.
3. Available payment methods are described on the Store's website under the "Payment methods" tab and are presented to the customer at the stage of placing an order (in the cart).
4. The Store offers the following payment methods:
   1. fast electronic transfer / BLIK / payment by so-called virtual wallet - via the payment platform: Przelewy24
   2. card payments: Visa, Mastercard - via the payment platform - Przelewy24
   3. fast electronic transfers - via the payment platform - Przelewy24
   4. traditional wire transfer

1. Delivery of Goods takes place according to the customer's choice:
   • via a courier company
   • to InPost parcel lockers (Paczkomaty)
   • via ORLEN paczka
2. With the exception of Goods picked up by the customer in person, the order is considered completed at the moment the shipment is dispatched to the customer (entrusting the shipment to a carrier engaged in transport). The exact actual delivery date of the shipment is determined by the carrier.
3. Goods are shipped by the Seller within up to 3 business days, unless a different date was explicitly stated in the product description during order placement by the customer. Detailed processing times are given on the Store's website under the "Order fulfillment time" tab.
4. The Seller standardly handles orders within the territory of the Republic of Poland covering the costs indicated on the Store's website under the "Delivery time and costs" tab.

1. A customer who is a consumer or an entrepreneur referred to in Art. 7aa of the Consumer Rights Act (hereinafter "Privileged Entrepreneur") has a statutory right to withdraw from the sales contract of the Goods within 14 days of its receipt, without giving a reason, subject to the exceptions mentioned below.
2. To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send, within the aforementioned deadline, a statement:
   • in electronic form to the address: office@chitomed.com or
   • in written form to the address: ul. J.H.Dąbrowskiego 77/A, 60-529 Poznań.
3. The statement of withdrawal from the contract may be submitted according to the model available here, whereby the use of the model is not obligatory. The Seller will immediately send the customer an acknowledgment of receipt of the statement of withdrawal from the contract in the form of an e-mail.
4. Then, within the next 14 days, the customer should return the Goods being sent back at their own expense to the postal address: ul. J.H.Dąbrowskiego 77/A, 60-529 Poznań.
5. The Seller will immediately, no later than within 14 days from receipt of the statement of withdrawal from the contract, refund to the customer:
   • the price of the Goods;
   • the costs of the original shipment of the Goods to the customer according to the cheapest ordinary method of delivery offered in the Store.
6. The Seller may withhold the refund of payments until they receive the Goods back, or at least the customer provides the Seller with proof of sending back the items.
7. The refund of payment will be made using the same payment methods that were used by the customer in the original transaction, unless the customer has explicitly agreed to a different solution.
8. The customer is responsible for any reduction in the value of the returned Goods if, before submitting the statement of withdrawal from the contract, they used the Goods in a way other than necessary to establish the nature, characteristics, and functioning of the items.

1. The right to withdraw from the contract does not apply in the case of Contracts for the delivery of Goods:
   1. non-prefabricated, manufactured according to the specifications of the consumer / Privileged Entrepreneur or serving to satisfy their individualized needs (personalized goods);
   2. liable to deteriorate rapidly or with a short shelf life (perishable goods);
   3. delivered in a sealed package, if this package was opened by the customer, and the goods cannot be returned after opening the package due to health protection or hygiene reasons (goods packaged for hygiene reasons);
   4. sound, visual recordings or computer software delivered in a sealed package on a material carrier (e.g., CD), if the package was opened after delivery;
   5. which after delivery, due to their nature, are inextricably combined with other goods (e.g., construction materials, if they have been used);
   6. newspapers, periodicals, or magazines, with the exception of a subscription contract (printed press);
   7. whose price depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the expiry of the deadline for withdrawal from the contract;
   8. alcoholic beverages whose price was agreed at the conclusion of the sales contract, the delivery of which can only take place after 30 days and whose value depends on fluctuations in the market over which the Seller has no control.

1. The Seller is obliged to deliver Goods to the customer in conformity with the Contract.
2. Vis-à-vis consumers and Privileged Entrepreneurs, the Seller bears responsibility for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Vis-à-vis other customers, the Seller bears responsibility under the rules resulting from the Civil Code.
3. Complaints may be submitted:
   • in electronic form to the address: office@chitomed.com
   • or in written form to the address: ul. J.H.Dąbrowskiego 77/A, 60-529 Poznań.
4. The Seller will consider the complaint in the same form in which it was submitted (in writing or via an e-mail message) within 14 days from receipt of the complaint.
5. In case of dissatisfaction with the method of settling the complaint by the Seller, the consumer and the Privileged Entrepreneur may (independently of ordinary proceedings before a common court) also use out-of-court methods of reviewing complaints and pursuing claims.
6. For the above purpose, one can:
   1. apply to the voivodeship inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute,
   2. use the help of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
   3. apply to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded contract,
   4. use the ODR platform (Online Dispute Resolution), which serves for the online resolution of disputes between consumers and entrepreneurs, if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be found here. Note! This platform does not accept new complaints as of March 20, 2025, and its operation will end on July 20, 2025.
7. Additional information regarding out-of-court methods of reviewing complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

1. In the Store, there is an option for the customer to add reviews about a product (hereinafter "Reviews").
2. This functionality is available only to customers who have an Account and are logged in.
3. Reviews added by the customer should be legal within the meaning of the Digital Services Act (DSA) and in accordance with good customs, which means that Reviews cannot be posted if they:
   • are of an unlawful nature;
   • are contrary to good customs, and in particular: contain offensive, pornographic content, content offending religious feelings, inciting racial, ethnic, religious hatred;
   • violate the rights of other persons, including in particular proprietary and moral copyrights and the right to privacy;
   • contain text or graphic elements of a commercial, advertising nature, regarding products other than those offered in the Store.
4. The Seller and/or the provider of an external customer satisfaction survey / customer review program may moderate Reviews, which means that Reviews that do not comply with the Terms and Conditions will not be published or may be deleted.
5. In the event of blocking or deleting a Review, the Seller will inform the customer about it, providing a justification. In such a case, the customer may file an appeal under the rules described in point X. 6 of the Terms and Conditions.
6. Appeals against decisions regarding Reviews (hereinafter “Appeal”) may be submitted:
   • in electronic form to the address: office@chitomed.com
   • or in written form to the address: ul. J.H.Dąbrowskiego 77/A, 60-529 Poznań.
   The Seller will immediately confirm receipt of the Appeal in electronic form (if the person submitting the Appeal provided the Seller with an e-mail address). The Seller will consider the Appeal in the same form in which it was submitted (in writing or via an e-mail message) within 14 days from receipt of the Appeal.
7. Any person visiting the Store has the possibility to submit a notification to the Seller (hereinafter “Notification”) if they believe that illegal content within the meaning of the Digital Services Act (DSA) or content contrary to the Terms and Conditions has been posted within the Reviews in the Store. Notifications should be submitted in electronic form to the address: office@chitomed.com.
8. The Seller will immediately confirm receipt of the Notification in electronic form. The Seller will consider the Notification within 14 days of its receipt, providing a justification. From the Seller's decision reviewing the Notification, the person who submitted it may file an appeal under the rules described in point X. 6 of the Terms and Conditions.
9. In case of dissatisfaction with the method of resolving the Appeal by the Seller, the person submitting the Appeal has the possibility to use out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).
10. The Seller is not responsible for Reviews posted in the Store by customers, provided that:
    • they do not have knowledge that the Review is illegal content;
    • they immediately take appropriate actions to remove or disable access to illegal content when they obtain such knowledge or message, in particular, the Seller immediately reviews Notifications.

1. Polish law applies to Contracts concluded in the Store. The Contract is concluded in the Polish language.
2. None of the provisions of the Terms and Conditions excludes or in any degree limits the rights of the consumer (and the Privileged Entrepreneur) resulting from legal regulations.
3. The Seller may make changes to the Terms and Conditions at any time, whereby such changes apply to orders placed after the publication of the new version of the Terms and Conditions, and in the case of (i) previously concluded Contracts for the provision of a digital service or an electronic service, as well as in the case of (ii) customers having an Account in the store - the customer will be notified of the change in the Terms and Conditions and the possibility of not accepting the new content.
4. The Terms and Conditions apply from May 14, 2025.

Account Terms and Conditions in the RegCare store

1. General provisions, contact with the Seller
   1. These account terms and conditions („Account Terms and Conditions”) define the rules and conditions for using the customer account („Account”) in the RegCare online store („Store”).
   2. These Account Terms and Conditions constitute terms and conditions of an electronic service within the meaning of the Act on the Provision of Electronic Services. The Account service is an additional and side service in relation to the main activity of the Seller, i.e., offering customers the purchase of Goods. The service of maintaining an Account is free of charge.
   3. The Account Terms and Conditions complement the Store Terms and Conditions. In matters not regulated in the Account Terms and Conditions, the provisions of the Store Terms and Conditions apply to this service.
   4. The Seller's contact details in matters relating to the Account service are the same as in the case of the Store:
      ul. J.H.Dąbrowskiego 77/A, 60-529 Poznań
      e-mail: office@chitomed.com
      tel.: 795 524 899
2. Technical requirements and functionalities of the Account service
   1. Technical requirements for using the Account service are the same as for using the Store and are indicated in point II.1. of the Store Terms and Conditions.
   2. By using the Account, the Store customer has the possibility to:
      1. save and store their personal data (including delivery address) on the Account, which allows making subsequent purchases in the Store without the need to fill in the address form again,
      2. view their order history,
      3. view the order processing status.
3. Contract for the provision of the Account service, withdrawal from the contract, resignation from the Account
   1. Setting up an Account by the customer is equivalent to concluding a contract for the provision of an electronic service for an indefinite period. The customer may resign from having an Account at any time without giving a reason. For this purpose, you should contact the Seller electronically at office@chitomed.com. The customer also has a statutory right to withdraw from the contract for the provision of the Account maintenance service within 14 days of its conclusion.
4. Complaints
   1. Vis-à-vis consumers and Privileged Entrepreneurs, the Seller bears responsibility for the conformity of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. Vis-à-vis other customers, the Seller bears responsibility under the rules resulting from the Civil Code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in points IX. 3-5 of the Store Terms and Conditions.
   3. In case of dissatisfaction with the method of settling the complaint by the Seller, there is also the possibility to use out-of-court methods of reviewing complaints and pursuing claims, in accordance with the procedure described in points IX. 6-7 of the Store Terms and Conditions.
5. Personal data
   1. Full information about the processing of personal data of the Store's customers, including for the purpose of maintaining an Account, can be found in the Privacy Policy.
6. Changes to the Account Terms and Conditions
   1. The Seller may make changes to these Account Terms and Conditions under the rules indicated in point XI. 3 of the Store Terms and Conditions. If the customer does not accept the new text of the Account Terms and Conditions, they may terminate the contract for the provision of the Account service (by contacting the Seller electronically for this purpose) subject to a 14-day notice period.

Newsletter Terms and Conditions in the RegCare store

1. General provisions, contact with the Seller
   1. These newsletter terms and conditions („Newsletter Terms and Conditions”) define the rules and conditions for the provision of the so-called newsletter service by the Seller („Seller”) – the owner of the RegCare online store („Store”).
   2. The Newsletter consists of cyclical electronic messages sent by the Seller to the e-mail address of a person who has expressed appropriate marketing consent („Subscriber”). These messages contain, in particular, commercial information regarding the Store and the Seller. These messages may also contain other content related to the Seller's activity, the Store's industry, or possibly educational content that in the Seller's opinion may be interesting and useful for customers or potential customers of the Store („Newsletter”).
   3. These Newsletter Terms and Conditions constitute terms and conditions of an electronic service within the meaning of the Act on the Provision of Electronic Services. The Newsletter service is an additional and side service in relation to the main activity of the Seller, i.e., offering customers the purchase of Goods. The service of the Newsl